Location: Hyderabad
We are looking for an experienced and well-organized Service Coordinator to provide the necessary support to the field service team as well Lovibond customers. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
Roles and Responsibilities:
• Using SAP software to enter data into databases and generate quotations and PO Processing
• Using Customer Relationship Management (CRM) software to manage client
• Understanding all services currently offered by the organisation
• Responding to customer enquiries over the phone, in person and via email.
• Understanding Customer spares needs and quotations generation
• Purchase orders processing and Payment follow-ups
• Discussing with clients to evaluate needs and recommend appropriate services.
• Developing and maintaining customer relationships.
• Performing regular follow–ups with clients to ensure ongoing satisfaction.
• Resolving client issues over the phone and via email.
• Creating regular reports on service levels and requirements.
• Maintaining customer visits database and Reports
• Evaluating overall service level and implementing continuous improvement tactics.
Desired Candidate profile:
• Must have excellent Hindi/English verbal and written communication skills
• Proficiency with MS Office Suite (Outlook, Excel, Word, PowerPoint)
• Any Bachelor Degree/Diploma
• Experience :Min 1 Year/ Fresher
• Annual CTC: 2.0 – 3.0L
• Preferable Qualification Electronic subject
• Preferable with tendering works experience
• Preferable nearby Location candidates
• Sense of urgency and customer service orientation
• Ability to organize and prioritize work and meet deadlines